After a long summer under construction, the former Riley Room has been transformed into the new Student Services Hub, the centralized location for the student services previously offered in the Administration Building.
Now instead of having to search for assistance among multiple offices, students can get help in one location from 8 a.m. to 5 p.m., Monday through Friday.
Dr. David Fisher, vice provost and chief administrative officer of the University, has high hopes for The Hub. “The Hub desk is to be a one-stop shop, . . . a one-stop place where students can come and have their needs met,” Fisher said.
And a one-stop shop The Hub will be. The new location will have four major offices students will frequent. The Admission office, which is moving from the Annex Building behind the dining common, is one of the offices that have made the move into The Hub.
The other offices not only upgraded their locations, but also their names. The Registrar’s office, formerly the Records office, will be responsible for preparing transcripts, working with checksheets and more. The Financial Services office, formerly the Business Office and Financial Aid, will also set up operation in The Hub.
Financial aid was the first function to begin full operation in The Hub, making the move last Friday. The Registrar and the rest of Financial Services were the next to move up, completing their transitions Oct. 5 and 6. Admission was the last to make the move Tuesday after final preparations were completed this week.
The Hub will feature three Student Service representatives who will help students with their service needs and act as liaisons between students and departmental specialists.
Kelly Martin, a student service representative, is one of the three who have been trained to help students with their needs.
“We are there to provide excellent, professional, friendly and timely service to students, faculty and staff, visitors [and] prospective students,” Martin said.
To help the student body understand how to use The Hub to its fullest, student service representative Daniel Muller has been preparing a new webpage for the campus intranet.
This page will help students know which services are available at The Hub and will help them to streamline their lives at the University.
The Hub isn’t just for business though. Cindy Clements, another student service representative, looks forward to being able to interact with the student body in her new position.
The new kiosks, redecoration and seating arrangements will allow students, faculty and staff to interact with each other in a comfortable, professional atmosphere that the administration hopes will bolster productivity and efficiency in the University.